Return & Refund Policy

🔄 RETURN & REFUND POLICY

At EliteSpot, customer satisfaction is our top priority. We understand that issues may occasionally arise with an order, and when they do, our aim is to resolve them fairly, transparently, and efficiently. This Return & Refund Policy explains how returns, refunds, cancellations, and order-related concerns are handled for all purchases made through EliteSpot.

We strongly encourage customers to review this policy before placing an order to ensure a smooth and hassle-free shopping experience.

✅ Return Eligibility

We accept returns within 30 days of delivery, provided all of the following conditions are met:

  • The item must be unopened, unused, and unaltered

  • The product must be in its original packaging

  • The item must be in resalable condition

  • Proof of purchase (order number or receipt) must be provided

📌 Important Notice:
Due to hygiene and safety standards associated with perfumes and fragrances, opened, used, sprayed, or tampered items cannot be returned unless the product arrived damaged, defective, or incorrect.

📦 How to Start a Return

Starting a return with EliteSpot is simple:

1. Contact Us

Reach out to our support team via email with your order number and the reason for the return request.

📧 Email:

2. Receive Return Instructions

Our team will review your request and respond with approval details, including return instructions and the appropriate return shipping address.

3. Ship the Item

Securely package the product to prevent damage during transit and ship it according to the provided instructions.

🚚 Return Shipping Costs

  • EliteSpot will cover return shipping costs for approved returns resulting from our error, including damaged, defective, or incorrect items.

  • For all other eligible returns, return shipping costs may be the responsibility of the customer.

💰 Refunds

Once your returned item is received and inspected, refunds will be processed within 5–7 business days to the original payment method.

  • A confirmation email will be sent once the refund is completed

  • Original shipping charges are non-refundable, unless the return is due to our error

  • If a return does not meet eligibility requirements, we will notify you with a clear explanation

🔁 Exchanges

EliteSpot does not offer direct exchanges at this time.

If you wish to purchase a different product:

  • Complete the return process for the original item (if eligible)

  • Place a new order separately

This process allows faster handling and accurate order fulfillment.

🚫 Order Cancellations

Order cancellations are subject to the following conditions:

Before Shipment

You may request cancellation as long as the order has not yet shipped.

After Shipment

Once an order has shipped, cancellations are no longer possible. You may instead request a return after delivery, subject to return eligibility.

💥 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, EliteSpot will take immediate action to resolve the issue.

Please contact us within 30 days of delivery and provide:

  • Your order number

  • Clear photos showing the issue

  • Original packaging (if available)

Depending on the situation, we may offer a replacement or a full refund, including applicable shipping costs.

❓ Questions or Support

Our support team is always available to assist with questions regarding returns, refunds, or order-related concerns. We are committed to clear communication and timely resolution.

📬 Contact Information

📧 Email: help.elitespot@outlook.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 11, Houston, TX 77084