❓ FAQs
We’ve compiled answers to some of the most common questions our customers ask.
If you don’t find the information you’re looking for here, feel free to reach out to us anytime.
1. Where is EliteSpot based?
EliteSpot is proudly based in the United States, and all orders are shipped from within the country.
2. Do you ship internationally?
No. At this time, EliteSpot ships only within the United States.
3. How long does shipping take?
Orders are typically processed within 1–3 business days.
After shipment, most orders are delivered within 3–7 business days, depending on your location and carrier service.
4. How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery address, order size, and selected shipping method.
5. How can I track my order?
Once your order has shipped, you will receive tracking details via email.
You can use this information to monitor your shipment until it is delivered.
6. What is your return policy?
We accept returns within 30 days of delivery for unopened, unused fragrances in their original packaging.
For full details and conditions, please review our Return & Refund Policy.
7. How do I start a return?
To initiate a return, contact us with your order number and the reason for return.
Our support team will provide further instructions after reviewing your request.
8. Can I cancel my order?
Yes. Orders can be canceled before they are shipped.
Once an order has shipped, cancellations are no longer possible, and the return process will apply after delivery (subject to eligibility).
9. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available at checkout.
10. How can I contact you?
📧 Email: help.elitespot@outlook.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 11, Houston, TX 77084